– FAQ –
When will my boks be despatched?
Launch Bokses are sent out once each month and we anticipate to ship out all the boxes after the 20th of each month. Most subscribers should receive their boxes between the 21-28 of each month. Please advise that there is always a chance this could take a bit longer for International shipments, but shouldn’t take longer than 10-14 business days to arrive.
Sign ups are accepted until midnight (GMT +2) on the 19th of each month. After that, you will receive your first box in the following month.
For Example, if you sign up on January the 21st, you will receive the February box as your first box.
How often am i charged?
If you subscribed between the 20-15 you will be billed on the 15th of the latest.
If you subscribed between the 16-19, you will be billed on the same day sign up.
*All subscriptions prior to 05/12/2016 will be renewed at the 15th of each month (before sending the box in question).
**These payment conditions do not apply under the use coupon codes.
What is the cancellation period?
You have until the 14th of each month to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. Following this period, you will not be able to cancel your next box as it will be in the process of shipping.
How can I cancel my subscription?
Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation.
Cancelling a 3, 6 or 12 month subscription
Cancelling a 3, 6 or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
Please see our Terms & Conditions for further information.
I have cancelled my subscription within the marked days (20-14) but my Launch Boks has been dispatched.
If a cancellation is made within the days in question but a Launch Boks has been dispatched then please contact our Customer Service team to arrange a return for a refund.
My order has arrived damaged, what do I do?
If you have received your Launch Boks damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
I’ve returned my Launch Boks and have not received my refund/replacement.
Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected timeframes.
If a payment problem occurs, what options do I have?
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.
When using a coupon code, you will be charged at the instant (for example: if you subscribe on the 24th, you will be charge at the 24th of each month depending on your subscription plan) and not on our normal charging period (15-19).